At QRD, we strive to provide high-quality, custom-printed products that you’ll love. Because our items are made-to-order, we want to ensure you’re aware of our return and refund guidelines:

Returns and Exchanges

As each product is custom-made just for you, we unfortunately cannot accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind. Please double-check your order details before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing error, we’ll make it right. You can request a free reprint or refund by contacting us within 30 days of product delivery. To ensure a quick resolution, please provide the following:

 

• • A clear photo of the damaged or defective item.
  • If multiple items are affected, an additional photo or video showing all affected products in one frame.

Additional Details

 

• • Minor Variations: For Direct-to-Garment (DTG) products, a print placement tolerance of up to 0.5″ is normal and not considered a defect.

• • Unsuccessful Deliveries: If delivery fails due to incorrect address information or similar issues, you can request a reprint (with an additional charge) or a partial refund.

How to Submit an Issue

If you encounter any issues with your order, please contact our team by using the Submit Issue form. We’re here to ensure your experience is as seamless as possible.

Thank you for choosing QRD—your support helps us deliver the bold, adventurous products you love!